Cancellation/Refund

You have the possibility to cancel your guest card up to three days before arrival. To do this, simply call up your guest card and select „Cancellation“. If you want to cancel after the actual arrival, please contact the tourist information directly.

Discounts

When buying a guest card, you can choose discounts, such as a disability or whether it is a business trip. Please have the document ready at all times for possible inspection.

Payment methods

The payment methods offered vary from municipality to municipality. Most municipalities offer payment via credit card, SEPA or Paydirekt.

Change stay

If you have to cancel your stay, please contact the tourist information office to ask for a refund. Whether there is a refund will be decided on an individual basis. You can always purchase a new guest card should your stay be prolonged.

Why access to the camera?

When you arrive at your vacation accommodation, a QR code will be posted there. When you scan it, the data of your accommodation will be automatically transferred and you do not need to type it in.