Privacy policy for customers

Privacy policy

Personal data (hereinafter referred to as “data”) will only be processed by us to the extent necessary and for the purpose of providing a functional and user-friendly Internet presence, including its contents and the services offered there.

In accordance with Art. 4 item 1 of Regulation (EU) 2016/679, i.e. the Basic Data Protection Regulation (hereinafter referred to only as “DSGVO”), “processing” shall mean any operation or set of operations carried out with or without the aid of automated procedures in connection with personal data, such as collection, recording, organisation, organisation, storage, adaptation or alteration, reading, querying, use, disclosure by transmission, dissemination or any other form of provision, alignment or combination, restriction, deletion or destruction.

With the following data protection declaration we inform you in particular about the type, scope, purpose, duration and legal basis of the processing of personal data, insofar as we decide either alone or together with others about the purposes and means of processing. In addition, we inform you in the following about the third-party components we use for optimisation purposes and to increase the quality of use, insofar as third parties process data on their own responsibility.

Our privacy policy is structured as follows:

I. Information about us as responsible parties
II Rights of users and data subjects
III. Information on data processing

I. Information about us as responsible persons

Responsible provider of this website in the sense of data protection law is:

Guide2 GmbH
Kleiweg 1
25881 Tating
Germany
Phone: +49 4863 99896 90
E-mail: info@guide2.info

You can reach our data protection officer at:

telephone: +49 4841 8968 0
E-mail: info@datensicherheit-nord.de

II. Rights of users and data subjects

With regard to the data processing described in more detail below, the users and data subjects have the right

* to obtain confirmation as to whether or not data concerning him/her is being processed, information on the data processed, further information on the data processing and copies of the data (see also Art. 15 DSGVO);
* the correction or completion of incorrect or incomplete data (see also Art. 16 DSGVO);
* to the immediate deletion of data relating to them (cf. also Art. 17 DSGVO), or, alternatively, if further processing is necessary under Art. 17 (3) DSGVO, to the restriction of processing in accordance with Art. 18 DSGVO;
* to the receipt of data concerning them and provided by them and to the transfer of such data to other providers/responsible parties (cf. also Art. 20 DSGVO);
* to lodge a complaint with the supervisory authority if they believe that the data concerning them is being processed by the provider in breach of data protection provisions (cf. also Art. 77 DSGVO).

In addition, the provider is obliged to inform all recipients to whom data has been disclosed by the provider of any correction or deletion of data or the restriction of processing that is carried out on the basis of Articles 16, 17 (1) and 18 DSGVO. However, this obligation does not apply if such notification is impossible or involves disproportionate effort. Irrespective of this, the user has a right to information about these recipients.

Likewise, according to Art. 21 DSGVO, users and data subjects have the right to object to the future processing of data concerning them, provided that the data is processed by the provider in accordance with Art. 6 para. 1 lit. f) DSGVO. In particular, an objection to data processing for the purpose of direct advertising is permitted.

Furthermore, every data subject has the right to lodge a complaint with a supervisory authority for data protection.

III. Information on data processing

Your data processed during the use of our website will be deleted or blocked as soon as the purpose of storage no longer applies, the deletion of the data does not conflict with any legal storage obligations and no other information is subsequently provided on individual processing procedures.

Server data

For technical reasons, in particular to ensure a secure and stable Internet presence, data is transmitted to us or to our web space provider by your Internet browser. These so-called server log files are used to record, among other things, the type and version of your Internet browser, the operating system, the website from which you have switched to our Internet presence (referrer URL), the website(s) of our Internet presence that you visit, the date and time of the respective access and the IP address of the Internet connection from which our Internet presence is used.

This data is stored temporarily, but not together with other data about you.

This storage takes place on the legal basis of Art. 6 para. 1 lit. f) DSGVO. Our legitimate interest lies in the improvement, stability, functionality and security of our Internet presence.

The data will be deleted after seven days at the latest, unless further storage is required for evidential purposes. Otherwise, the data is wholly or partially exempt from deletion until the final clarification of an incident.

SSL or TLS encryption

For security reasons and to protect the transmission of confidential content that you send to us as the site operator, our website uses SSL or TLS encryption. This means that data that you transmit via this website cannot be read by third parties. You can recognise an encrypted connection by the “https://” address line of your browser and the lock symbol in the browser line.

Cookies
a) Session cookies/session cookies

We use so-called cookies with our Internet presence. Cookies are small text files or other storage technologies that are stored on your terminal device by the Internet browser you use. Through these cookies, certain information from you, such as your browser or location data or your IP address, is processed to an individual extent.

This processing makes our website more user-friendly, more effective and more secure, as the processing enables, for example, the reproduction of our website in different languages or the offer of a shopping basket function.

The legal basis for this processing is Art. 6 para. 1 lit. b.) DSGVO, insofar as these cookies process data for the initiation or execution of contracts.

If the processing does not serve the purpose of contract initiation or contract processing, our legitimate interest lies in the improvement of the functionality of our Internet presence. The legal basis is then Art. 6 para. 1 lit. f) DSGVO.

These session cookies are deleted when you close your Internet browser.

You can prevent or restrict the installation of the cookies by adjusting your Internet browser settings. You can also delete already stored cookies at any time. However, the steps and measures required for this depend on the Internet browser you are using. If you have any questions, please use the help function or documentation of your Internet browser or contact its manufacturer or support. With so-called Flash cookies, however, the processing cannot be prevented by the browser settings. Instead, you must change the settings of your Flash player. The steps and measures required for this also depend on the Flash Player you are using. If you have any questions, please also use the help function or documentation of your Flash Player or contact the manufacturer or user support.

Should you prevent or restrict the installation of cookies, this may, however, mean that not all functions of our website can be used to their full extent.

Contact enquiries / Contact possibility

If you contact us via contact form or e-mail, the data you provide will be used to process your request. The provision of the data is necessary for processing and answering your enquiry – without the provision of this data we cannot answer your enquiry or can only answer it in a limited way.

The legal basis for this processing is Art. 6 para. 1 lit. b) DSGVO.

Your data will be deleted, provided that your inquiry has been finally answered and the deletion does not conflict with any legal storage obligations, as for example in the case of a possible subsequent contract processing.

Data protection declaration based on the lawers Weiß & Partner